Use this form to request appointments or ask questions — this is not an onboarding portal. Provide accurate contact and appointment details.
Last updated: 21 February 2026
1. Purpose of data collection
We collect the information you provide via this booking portal solely for the purposes of processing your booking requests and inquiries, scheduling appointments, confirming availability, and communicating about your requested services. Your data will not be sold or used for unrelated purposes without your explicit consent.
2. Accuracy of information
You are responsible for ensuring that the information you submit is accurate, complete, and up to date. We rely on this information to scope work, communicate with you, and configure your account. Incorrect or incomplete data may impact our ability to deliver services as expected.
3. Data processing & storage
Your contact and scheduling information may be processed and stored in secure third-party systems we use to manage bookings, appointment confirmations, and customer communications. These systems follow industry-standard security practices. We retain your data for as long as necessary to complete the booking, perform related services, and satisfy contractual or legal obligations.
4. Confidentiality
We treat all non-public business and personal information you provide in connection with bookings and inquiries as confidential. Access is limited to team members and partners who require it to schedule appointments, confirm bookings, provide services, or communicate with you about your inquiry.
5. Your responsibilities
You agree to: (a) provide accurate contact and scheduling information and respond promptly to confirmation requests; (b) ensure that any content, assets, or data you share may legally be used by us to arrange appointments or deliver services; and (c) notify us promptly if your contact details or appointment requirements change.
6. Limitations of liability
When processing bookings and inquiries, we are not liable for indirect, incidental, or consequential damages arising from inaccurate contact information, delays in confirmations, scheduling conflicts, or dependencies outside our control. Our total aggregate liability related to booking handling will be limited as specified in your main service agreement, if applicable.
7. Consent
By clicking the submit button you consent to the processing of your booking or inquiry as described in these Terms & Conditions and any referenced policies (such as our Privacy Policy). If you do not agree, you should not proceed with submitting a booking or inquiry through this portal.
8. Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes in our booking processes, scheduling practices, legal requirements, or services. When we do, we will update the “Last updated” date above. Your continued use of the booking portal after changes are posted constitutes acceptance of the revised terms.
If you have any questions about these Terms & Conditions or how your contact and scheduling information is used, please contact our team before providing consent so we can clarify any concerns.
Find quick answers about submitting appointment requests, cancellations, and how we handle inquiries.
You can change or cancel bookings through the client portal or by contacting our support team. For cancellations, please notify us at least 24 hours in advance where possible; last-minute changes may be subject to the cancellation policy in your booking confirmation.
Our team aims to respond to booking requests and general inquiries within 1–2 business days. Urgent issues are prioritized and may receive a faster response; response times can vary during peak periods.
Inquiries are reviewed by our support team and routed to the appropriate specialist. We log and track each inquiry to ensure timely follow-up; if more information is needed we will contact you with next steps.
If you have questions before accepting, please contact your onboarding specialist or email our support team using the contact details provided in your welcome email or on our website.